Refund Policy

EMBUR subscriptions are billed in advance for the billing period shown at checkout. Except where required by law, subscription charges are non-refundable once a billing period begins.

You may cancel before your next renewal through available account controls or by emailing hello@getembur.com. Cancellation prevents future renewal charges. Access normally continues through the end of the paid billing period unless the account is terminated for misuse or security reasons.

If you believe a charge was duplicated or made in error, contact hello@getembur.com within 14 days of the charge. Include the account email, charge date, amount, and a short explanation. We will review the payment record and correct confirmed errors.

Amounts already spent on advertising, messaging, phone usage, third-party services, or other metered resources are not refundable once incurred, unless required by law or caused by a confirmed EMBUR billing error.

Email hello@getembur.com with the subject “Billing review.” We aim to acknowledge requests within two business days. Approval of any exception is at EMBUR’s discretion unless applicable law requires otherwise.